Quality customer service is very important to us! If you suspect anything to be wrong with your package or its shipping, please email us at customers@coshasneakers.com.

Once you place your order, we will dispatch your sneakers within 1-3 business  days. It will then take from 1-3 weeks deliver them right to your doorstep. However, shipping time frames may vary depending on where you live.

You can access your shipping information and track your package with the tracking number you received through email upon making a purchase, and the tracking page found in the main menu of our website.

We want to make sure that you receive your product in a reasonable timeframe, so if you do not receive your item within 60 days, please contact us for a complete refund.

NOTICE: All of our shoes are final sale unless your items were lost in transit, damaged during delivery, or you received the wrong product or size. 

If you have any more questions about shipping, or if you did not receive a tracking number for your product, please email us and we will be glad to help you! Our customer service office is available on all weekdays.

UPDATE 11/1/2020 - We want you to know that your package is a priority to us. However, shipping carriers are at their maximum at this time of year due to the increase in holiday online shopping. We thank you for your patience and cooperation.