Please return the new, unused sneakers to us within 30 days of receiving it. Follow these requirements to have a successful and stress free return process:

    1. Contact customers@coshasneakers.com to confirm your return.
    2. Consider using a trackable shipping service or purchasing shipping insurance.
    3. Item returns must be made in the same box you received it in, and the items must be in the same condition you received them in.
    4. Email your virtual receipt to us as proof of purchase.
    5. We will send you a confirmation email with the approval or rejection of your refund, once we receive and inspect the shoes you return
    6. If your return is approved, credit will automatically be applied to your original payment method.
    7. Exchanges work in the same way as returns, however we only exchange defective products that were not damaged by the customer.

NOTICE: We do not pay for the shipping of returns. We only do returns for items that were lost in transit, items that arrived damaged or broken, or if you received the wrong item.

If you have any more questions about our return policy, please email us and we will be glad to assist you. Our customer service office is available to answer your questions on all weekdays.